Billing Information
Proctor Hospital is pleased to provide this information to help you understand our
patient billing process.
Proctor Hospital is committed to fulfilling our mission to provide unmatched healthcare experiences...every day. Our goal is to receive payment for services rendered in the most efficient,
timely and patient friendly manner as possible.
Financial Assistance
Proctor Hospital's mission and purpose also include providing healthcare service
to those who lack the financial means to pay. We are committed to ensuring that
our financial assistance policies are applied consistently to our patients regardless
of their race, sex or cultural background.
Patients with either limited or no insurance coverage may apply for our financial
assistance program. You may use the link below to download an application. Completion
of this application is needed to determine both eligibility and the amount of assistance
available.
 | Financial Assistance Worksheet
(Adobe PDF. Adobe Reader required) |
Our Billing Process
The billing process begins at time of registration. When you register, the Patient
Registration Representative will verify your demographic information and ask for
your current insurance card(s). We do this at every visit in order to ensure that
we have the most accurate information for you. This helps us to process your hospital
bill in the most efficient and timely manner possible.
If you provided insurance information at time of registration, we will bill your
insurance shortly after your hospital services have been rendered. Proctor Hospital
will actively pursue resolution to your insurance claim but, from time to time,
your insurance company may require additional information from you to process the
claim. If you receive a request for additional information, we respectfully ask
you to respond to the request promptly in order to expedite the processing of your
claim.
While your insurance company is processing your claim, you may receive statements
from us letting you know the status of your account. If you have questions regarding
the processing of your insurance claim, please contact your insurance company to
determine status.
After your insurance company processes the claim, they will send you an Explanation
of Benefits (EOB). The EOB shows the insurance company's payment to the hospital
and the portion that is your responsibility. This statement is not a bill. If you
provided us secondary insurance at time of registration, we will also bill the secondary
insurance for you. Should you still have a balance due after all insurance is resolved,
Proctor Hospital will send you a statement for the amount that you owe the hospital.
If you are unable to make payment in full for the amount that you owe, please contact
our Patient Financial Services Representative at 309-691-1083 to make payment arrangements
or discuss financial assistance.
Proctor Hospital accepts Mastercard, Visa, Discover, cash and personal checks.
Proctor Hospital Patient Financial Services Contact Information
Hours of Operation
Monday-Friday 8:00-4:30 PM
Billing Inquiries/Update Insurance Information
309-691-1083
E-mail: patientaccounts@proctor.org
Patient Registration
309-691-1051
Central Scheduling
309-691-1007
Proctor First Care
Billing Inquires
309-685-1774
Other Bills You May Receive
The bill you receive from Proctor Hospital is for hospital services only. You may
receive separate professional fee bills from the emergency department physician,
pathologist, radiologist, cardiologist or other physicians involved in your care.
Physicians that provide care to you may or may not be participating providers in
the same insurance plans or networks as the hospital, which may result in greater
financial responsibility for you. Please contact the physician provider or your
insurance company directly with your non hospital billing questions. For your convenience
we provide you with some of the frequently used phone numbers:
Proctor ER Physicians
800-553-4924
Central IL Radiology Associates
309-691-3962
Peoria Tazewell Pathology
309-693-2630
HeartCare Midwest
309-691-4410
Associated Anesthesiologists
309-692-5393
Our Vision
Committed to be your most trusted healthcare partner.
