Proctor Hospital - Billing Information

Proctor Hospital is pleased to provide this information to help you understand our patient billing process.

Proctor Hospital is committed to fulfilling our mission of providing the highest quality healthcare. To ensure the success of this commitment, we must be financially responsible. Our goal is to receive payment for services rendered in the most efficient, timely and patient friendly manner as possible.

Financial Assistance

Proctor Hospital's mission and purpose also include providing healthcare service to those who lack the financial means to pay. We are committed to ensuring that our financial assistance policies are applied consistently to our patients regardless of their race, sex or cultural background.

Patients with either limited or no insurance coverage may apply for our financial assistance program. You may use the link below to download an application. Completion of this application is needed to determine both eligibility and the amount of assistance available.

Financial Assistance Worksheet (Adobe PDF. Adobe Reader required)

Our Billing Process

The billing process begins at time of registration. When you register, the Patient Registration Representative will verify your demographic information and ask for your current insurance card(s). We do this at every visit in order to ensure that we have the most accurate information for you. This helps us to process your hospital bill in the most efficient and timely manner possible.

If you provided insurance information at time of registration, we will bill your insurance shortly after your hospital services have been rendered. Proctor Hospital will actively pursue resolution to your insurance claim but, from time to time, your insurance company may require additional information from you to process the claim. If you receive a request for additional information, we respectfully ask you to respond to the request promptly in order to expedite the processing of your claim.

While your insurance company is processing your claim, you may receive statements from us letting you know the status of your account. If you have questions regarding the processing of your insurance claim, please contact your insurance company to determine status.

After your insurance company processes the claim, they will send you an Explanation of Benefits (EOB). The EOB shows the insurance company's payment to the hospital and the portion that is your responsibility. This statement is not a bill. If you provided us secondary insurance at time of registration, we will also bill the secondary insurance for you. Should you still have a balance due after all insurance is resolved, Proctor Hospital will send you a statement for the amount that you owe the hospital.

If you are unable to make payment in full for the amount that you owe, please contact our Patient Financial Services Representative at 309-691-1083 to make payment arrangements or discuss financial assistance.

Proctor Hospital accepts Mastercard, Visa, Discover, cash and personal checks.

Proctor Hospital Patient Financial Services Contact Information

Hours of Operation
Monday-Friday 8:00-4:30 PM

Billing Inquiries/Update Insurance Information
309-691-1083
E-mail: patientaccounts@proctor.org

Patient Registration
309-691-1051

Central Scheduling
309-691-1007

Proctor First Care

Billing Inquires
309-685-1774

Other Bills You May Receive

The bill you receive from Proctor Hospital is for hospital services only. You may receive separate professional fee bills from the emergency department physician, pathologist, radiologist, cardiologist or other physicians involved in your care. Physicians that provide care to you may or may not be participating providers in the same insurance plans or networks as the hospital, which may result in greater financial responsibility for you. Please contact the physician provider or your insurance company directly with your non hospital billing questions. For your convenience we provide you with some of the frequently used phone numbers:

Proctor ER Physicians
800-553-4924

Central IL Radiology Associates
309-691-3962

Peoria Tazewell Pathology
309-693-2630

HeartCare Midwest
309-691-4410

Associated Anesthesiologists
309-692-5393

Our Vision

We will become the provider of choice for cost effective, quality healthcare services. We will be recognized as a leader in developing innovative services to meet the health care needs of our patient and community. We will be acknowledged for our personalized convenience and service.