For Patients and Visitors
In an effort to ensure safety and public trust, anyone can make an appointment with the Chief Nursing Officer to inquire about our staffing levels and staff competence by calling (309) 691-1065. All questions will be answered in accordance with the 2004 Hospital Report Card Act.
Patient Bill Of Rights and Responsibilities
Every patient has the right…
- To be informed of his or her rights.
- To privacy, confidentiality, safety, and security for his or her person, clinical record, and protected health information.
- To receive care that respects his or her individual, cultural, spiritual and social values, regardless of race, color, creed, religion, nationality, age, gender, sexual orientation, marital status, status with regard to public assistance, disability or any other classification protected by law.
- To have his or her cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected.
- To be treated with respect for property, personal space, and preservation of personal dignity.
- To receive care, treatment, and services within the capability of the hospital or to be evaluated, referred and transferred to another facility only after he or she has received complete information and explanation concerning the needs for an alternative provider.
- To be informed, participate, and provide consent in the development of his or her plan of care and treatment; and to be involved in the resolution of dilemmas about care, treatment, services, and safety; or to name a surrogate to act on his or her behalf.
- To formulate advance directives and to have hospital staff and practitioners comply with these directives consistent with applicable law and to receive comfort and dignity at the end of life.
- To access protective services as requested.
- To provide consent for recording or filming made for purposes other than identification, diagnosis, and treatment; and to request cessation of recording or filming at any time.
- To receive pastoral care and other spiritual services as desired.
- To voice and have investigated grievances regarding care, treatment, or lack of respect for property by anyone furnishing services on behalf of Proctor Hospital without fear of discrimination or reprisal to the Proctor Hospital Patient Advocate at (309) 691-1084.
- To receive adequate information about the person(s) responsible for the delivery of his or her care, treatment, and services.
- To refuse care, treatment, services, and/or participation in research projects in accordance with law and regulation.
- To be informed about the outcomes of care, treatment, and services that have been provided, including unanticipated outcomes.
- To receive communication in a manner that is consistent with his or her needs.
- To an environment that preserves dignity, safety, and contributes to a positive self image.
- To be free from mental, physical, sexual, and verbal abuse, neglect, exploitation, or corporal punishment.
- To be free from restraint and/or seclusion of any form as a means of coercion, discipline, convenience, or retribution by staff.
- To management of pain.
- To have a family member or representative of his or her own choice and his or her own physician notified promptly of his or her admission to the hospital.
- To report safety concerns.
- To examine and receive an explanation of his bill regardless of source of payment.
To provide quality care and services, Proctor Hospital requests that you and your family…
- Provide accurate and complete information about present complaints and previous medical history.
- Report any unexpected changes in your condition.
- Ask questions when you do not understand what you have been told about your care or what is expected of you.
- Express any concerns you may have about your ability to follow and comply with the proposed plan of care or course of treatment.
- Accept consequences for the outcomes if you do not follow your care, service, or treatment plan.
- Show respect and consideration of the hospital’s personnel and property.
- Be considerate of other patients by controlling noise and disturbances, by following the no smoking policy, and by respecting others’ property.
- Follow rules and regulations.
- Meet your financial responsibilities.
A grievance is a formal, written or verbal complaint that is filed by a patient, when a patient’s issues cannot be resolved promptly by staff present, or there is a violation of a patient’s rights.
To file a grievance, call Caleb Davis, Patient Advocate, at 309-691-1084, or if you prefer, write your grievance and send to Caleb Davis, c/o Proctor Hospital, 5409 North Knoxville Avenue, Peoria, IL 61614. The Medicare Consumer Hotline phone number is 1-800-647-8089 and may be used to report unresolved issues.
Everyone has a role in making health care safe. We want you and your family to know “It’s OK to Ask” about your health and any aspect of your care.
It’s OK to Ask:
- About your medications
- Your healthcare provider to wash his/her hands
- If something doesn’t seem quite right
- About your treatment plan
- About the purpose and need for a procedure or test
- For your test results
- Your healthcare provider to identify you prior to giving you medications or treatment
- A trusted friend or family member to be your advocate
- If you cannot read the handwriting on prescriptions or instructions
- About follow-up care
- About patient safety
If you have concerns about any aspect of your care at Proctor Hospital, we encourage you to contact the management of the department involved or contact a patient advocate at (309) 683-6100.